Order Status
You may acquire your order status and other live updates by logging in to your account on our website.

Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level security.

Privacy
EB Tire respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from EB Tire are updates to any recent orders and/or returns.

Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change orders
You may request a change to your order provided the order has not already been charged to your account. Please call 1-386-478-1861 during EB Tires hours of operation to request a change to your order. Please have your order id or customer number ready for better assistance.

Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call (386) 506-8109 during EB Tires hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 2-3 business days.