Order Status
You may acquire your order status and other live updates by logging in to your account on our website.

 

For the safety and security of our customers and employees, credit cards are authorized at the time of sale then the credit card number is deleted. We do not keep credit card numbers.

http://www.everybicycletire.com/sales/security.asp

Security
Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Your credit card details are entered into the secure Authorize.net servers (Major Credit Card Processor) and our shopping cart does not keep your credit card number. Only trusted, authorized employees will process any future payments to make sure your information is handled with the utmost level security by calling you or talking to you in person over the phone. We don't believe in keeping credit card numbers. Google Checkout is offered on our website as an additional payment method for those who like to keep payment details centralized.

Privacy
EB Tire respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from EB Tire are updates to any recent orders and/or returns.

Safe Shopping Guarantee
Fair Credit Billing Act: We guarantee that every online transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at our online store. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 for fraudulent charges. If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00. We will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made while using our secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Change orders
You may request a change to your order provided the order has not already been charged to your account. Please call 1 (407) 442-2698 during EB Tires hours of operation to request a change to your order. Please have your order id or customer number ready for better assistance.

Cancel orders
You may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1 (407) 442-2698 during EB Tires hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 2-10 business days depending on your payment method.