Shipping Policy

We will endeavor to process orders as soon as payment has been received and confirmed. Please note however that the majority of our products are drop-shipped by our shipping partners to our respective clients. This procedure is in order to reduce inventory costs and cut down on the cost of our products so our clients get the best quality for the most reasonable prices available.

We will always try to send an estimate of the time it will take to receive your order and the tracking details but please note that drop-shipping may be subject to minimal delays which might prevent the receipt of your package within the estimated time period. We will not be held liable for any losses that might be incurred due to the delay of your shipment for logistic reasons.

If the delivery of the products you order is time-critical we advise you to inform us beforehand so we can see if arrangements can be made to deliver your package with an express shipping option.

Please note also that orders can only be shipped to addresses in the continental United States, Canada and Australia at this time.

 

In the event of a Back Order / Stockout
What can be delivered will be shipped.
You will be given an instant store credit for the unshipped balance of your order.
This credit will be e-mailed to you as a coupon code.
Your credit coupon code is good for one year.
This credit coupon code must be redeemed when checking out.
You will be responsible for any amount over the credit.
Depending on your original order, a portion of your shipping charges may be applied towards the credit.
In some cases, we may provide additional discounts or credits in your favor.
Every effort will be made to suggest a replacement product for the backordered items.
Should you decide for a refund for the backordered items, you must notify us via e-mail or our helpdesk system. All refunds are subject to our refund policy.